SALESmanago Live Chat
SALESmanago Live Chat, designed especially for ecommerce & online stores, makes it possible to solve problems, support customers and sell products and services effectively, all in real time. Use chat conversation tags, canned response library, and our Automatic SalesChat module to fully automatize your Live Chat.
Pop-up with image
Attractive graphics draw the users’ attention. Thanks to the pop-up wizard with image you will be able to create a pop-up that does not contain the contact form, but any graphic you choose. However, please remember that the pop-up should attract the users’ attention and not irritate them. Therefore, it is worth paying attention to such elements as e.g. appropriate selection of images and its size, the time after which the pop-up will be displayed or easy switch off.
Social Proof
Easy-to-use Social Proof wizard for e-Commerce allows you to create interesting widgets for your website that illustrate the degree of interest of other website visitors in every single product. Thanks to this functionality, it is possible to show the users visiting the product page, the activity of other users related to this specific product, thereby arousing their trust and encouraging them to make a purchase. Interest in a given product can be presented by displaying information about the number of people who view the product, the number of people who purchased this product, the number of people who just added this product to the cart.
Prediction Analytics
Predictive analyses are a tool increasingly used in marketing. Thanks to using Big Data, it is possible to move from retrospective analysis to real-time analysis and predictive analysis. The Predictive Marketing module allows you to predict your client’s future activities – making a purchase or resigning from your services, based on transactional and behavioral data according to the past and present client’s activities. Thanks to obtaining this data, you can adapt marketing activities to reduce the risk of losing customers, thereby increasing our company’s revenues. In our system, you can find Prediction analytics on the contact card and on the dashboard in AI panel.
Website automation
Website automation enables real-time contextual delivery of fully automated and personalized touchpoints such as popup, exit popup, web push or live chat to people visiting the website. The time of their display and content are adjusted in a 1-to-1 model for both customers who have their own behavioral-transactional profile in SALESmanago and anonymous users depending on how they behave on the website.Now, you can find Website Automation Rule also in the Automation Rules and Workflow.
Recommendation Frames
Now you can personalize buying process in your e-shop when you start using our recommendation frames which match products dynamically to the interests of each client. Decide where you want to place your recommendation frames (e.g. subpage with the product, cart, homepage and select algorithms for matching products. Shorten the way of getting to the client with interesting offers and increase sales conversion. That’s the easiest way to implement such advanced communication.
Revenue Attribution Analytics and Product Analytics
Revenue Attribution Analytics and Product Analytics are the best analytical panels for eCommerce. Thanks to them you can find out which channels and which campaigns generate best revenue and how SALESmanago helps to increase sales. What is more, you can see clearly which products are bestsellers in your shop. You are also able to decide what data is analyzed in your personalized business dashboards.
Business dashboards
Business dashboards are the analytical panels which enable your own configuration of the dataset. You can decide what kind of statistics you want to see once you log into the system. This way all parameters received through the ongoing campaigns become measurable, and what’s more, they can be analyzed and the activities optimized.
Workflow 2.0
Thanks to new interface and way of creating workflow campaign, complex processes become even easier. Enrich your campaigns by using A/B/X tests and alternative paths. New analytics will help you to be more effective at marketing and sales processes.
Contact card
A contact card is the core of the CRM module in SALESmanago. It contains all pieces of information that have been gathered about each contact and the contact’s activity. The contact card is created on the basis of the email address of the user. Being updated in real time, the contact card proves to be extremely useful while choosing the marketing strategy towards a particular user.
AI Recommendations dashboard
AI Recommendations analytical panel in SALESmanago Copernicus module will provide you with the advanced data about product recommendations based on the artificial intelligence in your online shop.
Live Chat Analytics
Live Chat Analytics is a collection of necessary information that will let you verify the consultants’ effectiveness, customer satisfaction rate, the contact base growth because of the Live Chat contact forms and URL addresses on which customers use Live Chat the most frequently.
Add an e-shop
Take advantage of the simplified method of adding XML files to the system. They will enable you to send dynamic emails and display personalized content on your website.
Manage consents
Manage consents panel is not only a diligently prepared tool for creating consents but also for supporting you in performing your tasks in compliance with the new law regulations. You can edit consents whenever you want, add them to the forms and control their statuses on the contact cards.
The list of automation rules
The list of automation rules lets you analyze, search and perform the group actions for the selected rules. Automate your marketing activities in a convenient way.
Product gallery
Choose the products from your shop to an email and send recommendations designed from scratch by you.
Action: Send a dynamic Web Push
Recover abandoned carts and recommend recently viewed products with the dynamic Web Push notifications. Send the notifications with product recommendations by means of automation rules.
Widget: Frame with product to choose
Widget Frame with product to choose allows you to select independently products to your dynamic email. Ordinary product frame works on the basis of automatic placement of products from an abandoned cart or last visit, depending on which type of recommendation you choose.
Monthly reports
Monthly reports take the form of a summary of the activities on the SALESmanago platform. Thanks to their clarity you can quickly verify the results that you achieve within given module in the system.
Dynamic emails wizard
Boost your sales by means of the dynamic emails wizard, which enables automatic matching of the offer to each customer’s needs on the basis of the website visit.
Widget: Product frame
Thanks to the widget, that you can find in Drag&Drop Email Designer, you can send emails with product recommendations and products from abandoned carts.
Abandoned Carts Wizard
Create email templates with the products, which have been added to a cart but haven’t purchased. Combine it with the suitable automation rules and save effectively abandoned carts or send recently viewed products.
Email accounts
A refreshed and clear view of email accounts will facilitate management of your email sender list and their settings.
Manage Leads
Manage Leads panel enables your sales team to control sales process in beautifully designed drag & drop visual funnels keeping the entire process simple and fast.
Rich Web Push
Rich web push is a completely new look of notifications that allow you to communicate with even anonymous users and those who have left your website. In addition, notifications allow you to increase website traffic by 45%.
Email Drag& Drop Designer
The new, streamlined Email Drag&Drop Designer lets you design fully responsive email templates, messages, and newsletters. Create and send top-notch messages in under 5 minutes, without IT support.
Express Pop-Up Designer
Easily design clean, eye-catching pop-up contact forms in the new Express PopUp designer. In just a few minutes you can have a stunning pop-up form on your website, converting leads and driving sales.
Image Gallery
Keep all your graphic files in one place with the new Image Gallery. Having all your files neatly organized and readily available you can focus on your current project – be it an email template, contact form or other content.
Lead Generation Dashboard
The new Lead Generation analytical dashboard offers a comprehensive and dynamic overview of visitor activity on your website, displaying real-time traffic analytics to empower your decision making.
AI Recommendations Analysis
AI Recommendation Analysis – is based on a thorough investigation of customers activities between purchases as well as on identification of frequently repeated purchase paths that resulted in completed transaction.
Customer activity
Customer activity – presents recommended, selected for each customer products based on their individual purchase paths – Customer Journey.
Automation Rules Analytics
Detailed automation rules analytics provides data on the frequency of rule execution for particular contacts and, in case of sending emails presents statistics of the campaign.
Social Media Publications
Publications in Social Media allows you to integrate Facebook or Twitter profile with SALESmanago account, insert post content and share it on your fan page or Twitter account. This tool enables you to plan post publication on a given day and in a particular hour.
Web Push notifications
Web Push Notifications allow users to run personalized communication with anonymous users. The anonymous contact has to enable pushes while visiting the website, without leaving any data.
SALESmanago Calendar
SALESmanago Calendar allows you to prepare your whole marketing strategy in one place. Now you can easily evaluate the number of weekly or monthly outgoing emails and arrange your actions in chronological order.
Your Marketing
Your Marketing is a tool, which gathers and analyzes the marketing progress within the SALESmanago platform. A graphic analytics of implemented solutions and the list of tips and directions steer users towards activities which allow to leverage the potential of the system, to gain even better results.
Automatic Sales Chat Bot
Automatic Sales Chat is a robot, which is synchronized with the Facebook page. It can replace customer service and assist customers in purchasing. Chat can display products, redirect users to specific pages, display buttons that, after clicking show product descriptions, categories, or information about the available colors.
RFM Analytics
RFM Dashboard allows to conduct highly detailed customer analysis. Due to generating specific data it is possible to distinguish regular customers, cyclic customers and customers that need to be fought back.
Workflow
Creator Workflow enables creating multilevel automation processes. It will let you organize and automatize marketing and sales processes, even more efficiently than before.
Mailing analytics
Mailing Analytics offers you a simple way to view detailed statistics of mailings you sent as well as make reports. Other than basic information, analytics dashboard presents emails engagement hourly statistics of contacts and top 7 domain statistics.
Example of an automation diagram
Using automation rules you can automatically react to behaviours or profile changes identified for contacts recorded in your database.
Example of an automation rule
With automation rules, users can automatically perform most of marketing activities addressed to their target customers.
General Database Analytics
General Base’s Analytics – Basic information about the status and activity of the contact’s database in SALESmanago system.
Lead Generation Analytics
Lead Generation Analytics – It shows the total number of contacts acquired from the indicated sources and per specific source, always in relation to the previous period.
Lead Routing Analytics
Lead Routing Analytics – Customizable dashboard, allows you to keep a precise control of marketing and sales campaign within SALESmanago system.
Campaign Analytics
Campaign Analytics – Precise control over the campaign of marketing and sales within SALESmanago system.
Google Analytics Dashboards
Google Analytics Dashboard – Through integrating SALESmanago with Google Analytics, the system automatically displays the number of transactions generated by the company.
Dashboard with basic statistics
Dashboard with basic statistics, shows the current information on the use of your application.
Visits’ view on contact card
Visits’ view on contact card – the information stored on the contact card includes users interests, time spent on the website as well as transactions
Sales Funnels Analytics
Sales Funnels Analysis – provides information on flows through the stage, to provide better Lead Nurturing.
Dynamic emails
Dynamic emails are marked by the wholly personalized content that refers to the interest of each contact to which the message will be sent. In such email, the products are adjusted automatically, these are the products which the user has seen for example.
Form wizard
The form appears on the website and contains fields that a contact can fill in. SALESmanago lets you create and set your own contact forms in express designer in several minutes.