Unified Workflow Console
Streamline your marketing processes, increase sales, and drive revenue growth. Effortlessly engage customers with personalized messages, targeted offers, and automated follow-ups. Increase conversions through cart abandonment recovery and cross-selling opportunities. Maximize customer loyalty with effective program management. Experience the power of automation integrated with CDP to unlock your eCommerce potential.
AI Studio
Use the first Customer Engagement Platform offering an innovative email designer integrated with ChatGPT technology to create more engaging content and campaigns to increase customer intimacy. Harness the power of AI in your Email Marketing strategy to create the ultimate subject lines, bullet points, product descriptions, slogans, and even full passages of content! Generate content quickly and easily in 12 languages—including English, German, Dutch, Italian, Spanish, and Polish—to boost the reach and quality of your campaigns!
Email Design Studio
Push the boundaries of where true engagement and customer intimacy happen with the new Email Design Studio for eCommerce. Get more conversions and collect Zero-Party Data using this unique mobile-first, state-of-the-art email designer. Focus on building value for your customers, and we'll make sure you're prepared for any configuration of device, inbox, and email client. Easily create and send your recipients emails that look great every time.
Contact Import Wizard
Turn raw data into a fully functional contact database on your first attempt using error-proof guidance. Focus on proper onboarding to the platform to quickly see an increase in conversions and revenue. Use innovative mapping and built-in fail-safe mechanisms to import contacts once only. Get remarkable results with the right inputs!
Integration Center
Combine your favorite tools to get your data all in one place with the new Integration Center. Use our ready-made integrations with all major eCommerce platforms and popular eCommerce tools. Seamless configuration allows you to integrate in minutes. Browse our library to find your essential tools and bridge the data gap and fully benefit from the customer data-powered platform.
Customer Preference Center
Make your customers feel like you’re listening to them by giving them a platform to freely share and manage their preferences. Effectively increase consumer engagement by enhancing the process of data sharing to continuously grow their Customer Lifetime Value. The Customer Preference Center allows you to use various built-in tools from the Customer Data Platform to collect information about consumers, like product preferences, personal data, marketing consents or even preferred channels and frequency of communication. You can freely combine and use them to get to know your audience even better.
Multi-store, multi-account management
Multi-store, multi-account management allows you to easily switch between multiple accounts from one panel. Simply log in to each account in the application, share prepared omnichannel campaigns between accounts, and access the content all in one place. Spend less time jumping between private sessions and different browsers with a single login to our multiple account manager. Use one-click access to continue setting up marketing campaigns for different brands without losing your momentum. Instead, focus more on productivity and finishing your tasks.
Dynamic Web Push
Dynamic Web Push notifications are brief, customer data-driven and multi-language messages with personal recommendations displayed in a browser window. It is a fully-fledged sales tool driven by CDP and AI capable of delivering both mass and 1-to-1 personalized offers across Omnichannel Workflows. This tool aces increasing revenue, recovering abandoned carts, redirecting the audience to the store, personalized remarketing and many more. Dynamic Web Push notifications, through advanced CDP data-driven targeting options, send perfectly personalized notifications to identified subscribers in your database.
Personal Shopping Inbox
Redefine the experience of your online store with the first and only Personal Shopping Inbox with One to One Messaging, Wish Lists, Special Offers and Recommendations. Personal Shopping Inbox is a website widget that grants individual space for all visitors and brings their shopping experience to a whole new level. It enhances your Online Store stickiness by allowing customers to create wish lists and look up for the products they previously visited. This smart website widget will make your identified and anonymous customers return more frequently to your online store by creating a space for individually crafted offers, discounts, and product recommendations, as well as direct access to the data about Loyalty Program points and available rewards.
Web Push Notifications 2.0
One-to-one, no-code, multilanguage and fully CDP-driven Web Push Notifications 2.0 allow to reach and engage both anonymous and identified customers by offering them bespoke AI rich content in one of the best consent-based communication channels, through personalized notifications. They use multifaceted CDP data to hyper-target marketing campaigns and enrich the omnichannel strategy. Web Push Notifications 2.0 offer a richness of features such as 1:1 personalization, detailed analytics of the campaigns or option to select the device to which you want to send web push notifications.
Hyper-Segmentation
AI, no-code Hyper Segmentation goes beyond traditional segmentation with real-time high propensity, churn customer identification and one click availability across all execution channels. This feature leverages 1:1 personalization for real-time customization of marketing campaigns, content and customer experience. With Hyper Segmentation you will identify high-potential and high-probability-to-buy segments and accounts to target and deliver the right messages and offers at the right time to get the desired action or response.
Marketing Insights
Marketing Insights is an AI-powered solution that analyzes a SALESmanago user's account for customer data, transactions, behaviors, and around the scope of the platform usage and generates tips and insights for direct action. The tool translates real-time data into ready-made solutions and supports users in different areas, such as: automation processeses, email marketing or lead generation. It gives access to the know-how of the best marketing automation specialists and guides you step by step through the platform's undiscovered solutions. With Marketing Insights you will take your marketing to a whole new level and increase your ROI.
Voice Commerce
Voice Commerce is a solution that allows you to take your Online Store to a new level of mobile shopping experience by deploying technology seamlessly integrating Google Services, CDP data, NLP, and Artificial Intelligence. Provide one-click access to Voice Commerce anywhere on your website and allow customers to instantly use Voice Commands during the search and purchase process Select if you want to display your Voice Commerce as a button or as an icon. Encourage your website visitors to interact with your store via voice commands by displaying dedicated personalized and engaging call-to-actions integrated with Voice Commerce solutions.
Automation Processes Dashboard
Automation Processes Dashboard allows you to measure sales generated with all communication channels used in your automated campaigns. Check what part of your total sales is coming from the automation. Analyze how the engagement created with each communication channel translates into sales from your automated campaigns and have easy access to the list of best performing automation processes and workflows and learn what results from each of them is generating. Improve the omnichannel communication process to boost conversion across the entire customer journey.
Loyalty program
In SALESmanago, you can create a working loyalty program for the customers of your online store in just 5 minutes, using our unique and user-friendly wizard that will help you configure different membership levels without any additional coding or IT support. Engage and increase your customers' retention and LTV with highly customizable loyalty programs that seamlessly integrate with all CDP data and enable automated, multi-channel communication. Use data from a loyalty program in advanced, multi-channel automation processes. And if that's still not enough, each created program has its own analytical panel!
Search Engine Turbocharger
Search Engine Turbocharger allows you to improve the search results of your online store, providing answers that perfectly match all queries, thanks to the use of advanced NLP technology and a set of interrelated computational techniques that, through mutual cooperation, allow you to adjust the results to the user's intentions. Enrich the returned results from searches with product recommendations based on AI mechanisms and evaluate the effectiveness of each presented result in order to optimize the mechanism's operation. Simplify the way you search for products with the unrivaled AI Voice Search module that is hassle-free and easy to implement.
Command Center
Command Center is the new UI standard for managing KPI-oriented multi-channel, multi-functional and multi-tasking marketing processes. It gives a centralized view of all marketing processes and solutions aimed at achieving specific goals. Move from ad hoc activities and one-off, separated campaigns to creating comprehensive, achievement-oriented processes by using all available tools and communication channels. Use the advanced calendar to easily plan and supervise all your marketing activities.
CDP Dashboard
The CDP dashboard is an analytical panel that enables an in-depth analysis of the contact database, segmentation, and conversion funnels. Use the data from the eCommerce funnel to view the current transactional activity of your contacts and assess their sales potential, monitor the progress of transferring leads between different stages in the sales funnels. Thanks to the CDP Dashboard, you will compare how your contact base changes over time and analyze how you can improve the strategy of acquiring new potential customers.
Adform, GoogleAds
Integrate with GoogleAds and Adform, and use your customers' behavioral and transactional data stored in their 360º profiles to create and manage ad audiences in both these platforms. Carry out remarketing or win-back campaigns for individual customers who visited your website and met the conditions specified in Workflow and Automation Rules. You can now supplement your multi-channel communication strategy with additional channels, to deliver personalized offers at different stages of the customer lifecycle.
Custom Modal Designer
This advanced wizard allows you to display pop-ups with special offers to selected groups of customers based on their behavior on the website and CDP data. Control where, when, to whom, and what offer is to be displayed. Get more potential customers thanks to attractive forms displayed at the right moment. Create messages that perfectly match the look of your website, both on desktop and on mobile devices.
Email Marketing Dashboard
The Email Marketing Dashboard presents detailed statistics of all your email campaigns. It gives you the opportunity to evaluate the engagement of contacts in your previous campaigns and to determine the best time to send another mailing. Measure revenues and analyze orders generated thanks to emails and newsletters sent from SALESmanago. Use database status analytics, along with a complete list of unsubscribing reasons, to better manage your campaigns and improve their effectiveness.
Mobile Marketing
Mobile Marketing is a brand new and advanced module targeted at mobile devices that allows you to communicate with customers through various channels such as SMS, WhatsApp, and Viber! Plan a campaign and determine which ones should be used to conduct conversations with customers. You can choose one, or all of them at once. Integrate and use any number of gateways across different channels with no limitation. Analyze the effects of campaigns based on the information contained in advanced analytics of sent text messages.
SALESmanago Live Chat
SALESmanago Live Chat is an Enterprise solution with advanced AI-based features for large eCommerce. It helps solving customer issues and conducting direct sales thanks to the view on their 360º profiles and the possibility to use product recommendations in the chat window. Use chat conversation tags, canned responses library and the Chot Bot feature to automate your conversations. Design chat windows to fit your website perfectly with extensive customization options.
Pop-up with image
Attractive graphics draw the users’ attention. Thanks to the pop-up wizard with image you will be able to create a pop-up that does not contain the contact form, but any graphic you choose. However, please remember that the pop-up should attract the users’ attention and not irritate them. Therefore, it is worth paying attention to such elements as e.g. appropriate selection of images and its size, the time after which the pop-up will be displayed or easy switch off.
Social Proof
Easy-to-use Social Proof wizard for e-Commerce allows you to create interesting widgets for your website that illustrate the degree of interest of other website visitors in every single product. Thanks to this functionality, it is possible to show the users visiting the product page, the activity of other users related to this specific product, thereby arousing their trust and encouraging them to make a purchase. Interest in a given product can be presented by displaying information about the number of people who view the product, the number of people who purchased this product, the number of people who just added this product to the cart.
Prediction Analytics
Predictive analyses are a tool increasingly used in marketing. Thanks to using Big Data, it is possible to move from retrospective analysis to real-time analysis and predictive analysis. The Predictive Marketing module allows you to predict your client’s future activities – making a purchase or resigning from your services, based on transactional and behavioral data according to the past and present client’s activities. Thanks to obtaining this data, you can adapt marketing activities to reduce the risk of losing customers, thereby increasing our company’s revenues. In our system, you can find Prediction analytics on the contact card and on the dashboard in AI panel.
Website automation
Website automation enables real-time contextual delivery of fully automated and personalized touchpoints such as popup, exit popup, web push or live chat to people visiting the website. The time of their display and content are adjusted in a 1-to-1 model for both customers who have their own behavioral-transactional profile in SALESmanago and anonymous users depending on how they behave on the website.Now, you can find Website Automation Rule also in the Automation Rules and Workflow.
Recommendation Frames
Now you can personalize buying process in your e-shop when you start using our recommendation frames which match products dynamically to the interests of each client. Decide where you want to place your recommendation frames (e.g. subpage with the product, cart, homepage and select algorithms for matching products. Shorten the way of getting to the client with interesting offers and increase sales conversion. That’s the easiest way to implement such advanced communication.
Revenue Attribution Analytics and Product Analytics
Revenue Attribution Analytics and Product Analytics are the best analytical panels for eCommerce. Thanks to them you can find out which channels and which campaigns generate best revenue and how SALESmanago helps to increase sales. What is more, you can see clearly which products are bestsellers in your shop. You are also able to decide what data is analyzed in your personalized business dashboards.
Business dashboards
Business dashboards are the analytical panels which enable your own configuration of the dataset. You can decide what kind of statistics you want to see once you log into the system. This way all parameters received through the ongoing campaigns become measurable, and what’s more, they can be analyzed and the activities optimized.
Workflow 2.0
Thanks to new interface and way of creating workflow campaign, complex processes become even easier. Enrich your campaigns by using A/B/X tests and alternative paths. New analytics will help you to be more effective at marketing and sales processes.
Contact card
A contact card is the core of the CDP module in SALESmanago. It contains all pieces of information that have been gathered about each contact and the contact’s activity. The contact card is created on the basis of the email address of the user. Being updated in real time, the contact card proves to be extremely useful while choosing the marketing strategy towards a particular user.
AI Recommendations dashboard
AI Recommendations analytical panel in SALESmanago Copernicus module will provide you with the advanced data about product recommendations based on the artificial intelligence in your online shop.
Live Chat Analytics
Live Chat Analytics is a collection of necessary information that will let you verify the consultants’ effectiveness, customer satisfaction rate, the contact base growth because of the Live Chat contact forms and URL addresses on which customers use Live Chat the most frequently.
Add an e-shop
Take advantage of the simplified method of adding XML files to the system. They will enable you to send dynamic emails and display personalized content on your website.
Manage consents
Manage consents panel is not only a diligently prepared tool for creating consents but also for supporting you in performing your tasks in compliance with the new law regulations. You can edit consents whenever you want, add them to the forms and control their statuses on the contact cards.
The list of automation rules
The list of automation rules lets you analyze, search and perform the group actions for the selected rules. Automate your marketing activities in a convenient way.
Product gallery
Choose the products from your shop to an email and send recommendations designed from scratch by you.
Action: Send a dynamic Web Push
Recover abandoned carts and recommend recently viewed products with the dynamic Web Push notifications. Send the notifications with product recommendations by means of automation rules.
Widget: Frame with product to choose
Widget Frame with product to choose allows you to select independently products to your dynamic email. Ordinary product frame works on the basis of automatic placement of products from an abandoned cart or last visit, depending on which type of recommendation you choose.
Monthly reports
Monthly reports take the form of a summary of the activities on the SALESmanago platform. Thanks to their clarity you can quickly verify the results that you achieve within given module in the system.
Dynamic emails wizard
Boost your sales by means of the dynamic emails wizard, which enables automatic matching of the offer to each customer’s needs on the basis of the website visit.
Widget: Product frame
Thanks to the widget, that you can find in Drag&Drop Email Designer, you can send emails with product recommendations and products from abandoned carts.
Abandoned Carts Wizard
Create email templates with the products, which have been added to a cart but haven’t purchased. Combine it with the suitable automation rules and save effectively abandoned carts or send recently viewed products.
Email accounts
A refreshed and clear view of email accounts will facilitate management of your email sender list and their settings.
Manage Leads
Manage Leads panel enables your sales team to control sales process in beautifully designed drag & drop visual funnels keeping the entire process simple and fast.
Rich Web Push
Rich web push is a completely new look of notifications that allow you to communicate with even anonymous users and those who have left your website. In addition, notifications allow you to increase website traffic by 45%.
Email Drag& Drop Designer
The new, streamlined Email Drag&Drop Designer lets you design fully responsive email templates, messages, and newsletters. Create and send top-notch messages in under 5 minutes, without IT support.
Express Pop-Up Designer
Easily design clean, eye-catching pop-up contact forms in the new Express PopUp designer. In just a few minutes you can have a stunning pop-up form on your website, converting leads and driving sales.
Image Gallery
Keep all your graphic files in one place with the new Image Gallery. Having all your files neatly organized and readily available you can focus on your current project – be it an email template, contact form or other content.
Automation Rules Analytics
Detailed automation rules analytics provides data on the frequency of rule execution for particular contacts and, in case of sending emails presents statistics of the campaign.
Social Media Publications
Publications in Social Media allows you to integrate Facebook or Twitter profile with SALESmanago account, insert post content and share it on your fan page or Twitter account. This tool enables you to plan post publication on a given day and in a particular hour.
Web Push notifications
Web Push Notifications allow users to run personalized communication with anonymous users. The anonymous contact has to enable pushes while visiting the website, without leaving any data.
SALESmanago Calendar
SALESmanago Calendar allows you to prepare your whole marketing strategy in one place. Now you can easily evaluate the number of weekly or monthly outgoing emails and arrange your actions in chronological order.
Your Marketing
Your Marketing is a tool, which gathers and analyzes the marketing progress within the SALESmanago platform. A graphic analytics of implemented solutions and the list of tips and directions steer users towards activities which allow to leverage the potential of the system, to gain even better results.
Automatic Sales Chat Bot
Automatic Sales Chat is a robot, which is synchronized with the Facebook page. It can replace customer service and assist customers in purchasing. Chat can display products, redirect users to specific pages, display buttons that, after clicking show product descriptions, categories, or information about the available colors.
RFM Analytics
RFM Dashboard allows to conduct highly detailed customer analysis. Due to generating specific data it is possible to distinguish regular customers, cyclic customers and customers that need to be fought back.
Mailing analytics
Mailing Analytics offers you a simple way to view detailed statistics of mailings you sent as well as make reports. Other than basic information, analytics dashboard presents emails engagement hourly statistics of contacts and top 7 domain statistics.
Example of an automation diagram
Using automation rules you can automatically react to behaviors or profile changes identified for contacts recorded in your database.
Example of an automation rule
With automation rules, users can automatically perform most of marketing activities addressed to their target customers.
General Database Analytics
General Base’s Analytics – Basic information about the status and activity of the contact’s database in SALESmanago system.
Lead Generation Analytics
Lead Generation Analytics – It shows the total number of contacts acquired from the indicated sources and per specific source, always in relation to the previous period.
Lead Routing Analytics
Lead Routing Analytics – Customizable dashboard, allows you to keep a precise control of marketing and sales campaign within SALESmanago system.
Campaign Analytics
Campaign Analytics – Precise control over the campaign of marketing and sales within SALESmanago system.
Google Analytics Dashboards
Google Analytics Dashboard – Through integrating SALESmanago with Google Analytics, the system automatically displays the number of transactions generated by the company.
Dashboard with basic statistics
Dashboard with basic statistics, shows the current information on the use of your application.
Sales Funnels Analytics
Sales Funnels Analysis – provides information on flows through the stage, to provide better Lead Nurturing.
Dynamic emails
Dynamic emails are marked by the wholly personalized content that refers to the interest of each contact to which the message will be sent. In such email, the products are adjusted automatically, these are the products which the user has seen for example.
Form wizard
The form appears on the website and contains fields that a contact can fill in. SALESmanago lets you create and set your own contact forms in express designer in several minutes.
