Live Chat
Help your visitors find answers to their questions having better insight on what they were doing on the website. Get their contact data. Don’t waste time on the same questions - create bot which will take care of them.
Key Features
Provide your live chat consultants with useful information on interlocutor`s profile and preferences. Improve your customer service and sales thanks to live chat automations.
Communicate better by identifying contacts and using their behavioral and transactional data
Sell faster by using real time product recommendations
Search offer database for products your customers are looking for during conversation
Deliver machine learning-based product recommendations in chat window
Serve customer needs better knowing which URL they are on and browsing history
Automate conversations and let bot answer your visitor`s questions
Acquire contact data during conversation with progressive profiling forms
Generate leads when consultant is not logged in
Live Chat
The one and only Live Chat designed especially for eCommerce & Online Stores. Do not just talk but start actually selling via Live Chat.
Live Chats have become extremely popular in the recent time. But all of them provide basic ways of communication between the company and the customer. SALESmanago Live Chat can be easily used in this basic context but we added to our app specific features that take this communication to the next level which is reinforced by the other features of SALESmanago platform.
Available features
Complete Behavioral and Transactional profile of the customer available to the consultant during the chat – imagine how much it can add to valuable conversation with the customer if the consultant can see in real time not just the contact data of the contact but additionally the information about the history of the purchases of the customer, which pages on your website were clicked, scoring, segmentation.
Fast and easy search of products the customer is asking for and delivering them by the consultant in real time during the conversation – save your customer’s and consultant’s time by letting our eCommerce Bot do all the work. It will look through your product catalogue, find the best products that match contacts interests and automatically display them on the chat window.
Take care of customer satisfaction and uninterrupted customer journey through the data analysis offered by Live Chat analytics – the panel consists of detailed data concerning the pace of taking up the conversation, time of response, overall duration of conversation and URL addresses where customers ask questions the most frequently. Get to know their opinions after finishing the conversation. All of this will help you with evaluating work of your consultants and the customer satisfaction rate. If you want to generate new leads, use the module to analyse how many of the newly acquired contacts you have gained through Live Chat on your website.
Automatic deployment of multichannel marketing automation strategies in other channels (e-mail, website, mobile, ad networks) depending on what’s happening during the chat – thanks to the fact that our Live Chat is an integral part of the whole marketing automation platform, you can use the information obtained during the chat to automatically trigger other marketing actions in other channels for example the system will segment your customers, send emails with other recommended products, display web push messages, send text messages with discount codes or if the customer is not ready yet to buy, launch lead nurturing programs.
Segmentation of conversations depending on their subject - the consultant has the option of assigning special tags to the conversation to indicate its subject. Conversations marked in this way can be easily found and analyzed later.
Reduction of the conversation time thanks to the library of predefined answers - the consultant can shorten the time of answering the client's questions by entering the appropriate abbreviation associated with the previously prepared, full answer.
Automatic conversations and sales led by SALESmanago Sales Bot for faster customer service and saving time of the consultants – within our chat the customer may immediately get the standard information about your business or get product recommendations without actually using consultants time. It’s available thanks to the deployment in our Live Chat our Intelligent Sales Bot integrated additionally with Facebook Messenger.
Ready made personalized product recommendations available to be sent during the conversation by the consultant with one click – from now on your consultant may not just talk but actually sell the products during the conversation thanks to a variety of possible product recommendations that appear during the conversation. The recommendations are based on our AI & Machine Learning Algorithms, last viewed and purchased products.
Progressive Profiling of the customer during Live Chat sessions to get more valuable knowledge about the customer – you will be gradually learning more about potential clients without putting them off by the amount of information they are asked to provide. More form fields can decrease lead conversions, but with the dynamic contact forms you will collect only the data which you don’t have about the contact yet.
An extensive system of managing consultants' permissions - create diverse roles and groups of consultants to manage their access to talk with customers in various chat windows. Analyze the work effects of each consultant thanks to the preview of the assessment of his conversations and the ability to preview them.
You should also know
Setting up the Live Chat is extremely easy thanks to our Live Chat wizard and takes a couple of minutes.
You do not need to install a separate code to have Live Chat on your website ready – it is displayed by the standard SALESmanago Code that you implement on your website to monitor your customers
Setting up individual parameters of how Live Chat works on different pages on your website
You get unlimited number of consultants within one price of SALESmanago system – which means that you get SALESmanago Live Chat actually for free with no limits
Unlimited number of the chat conversation you can have at one time If your consultants are not available, the Live Chat makes it easy to leave messages to the consultant or you may use our Sales Bot that will automatically build communication with the customer.
The consultant can send the product recommendations to a contact based on AI & Machine Learning analysis and its recent interest
The consultant panel is extremely easy to use
Business Benefits
Using Live Chat not just to solve customer issues and deliver customer support but actually effectively sell products within B2B and eCommerce sectors
More effective use of the consultant time by giving them tool to with automatic recommendations or deployment of Automatic Sales Bot
Very fast access to all the information about the customer with whom your consultant is chatting
Extended possibilities of acquiring new data about the customer via Progressive Profiling tool available in SALESmanago Live Chat
More about Live Chat
Automatic Sales Chat
Automatic Sales Chat is a module that enables creating an automatic conversation with the user on Facebook Messenger.
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